Contact Us | PayingTooMuch

We are a firm that sell products online and are required to inform you of the availability of the online dispute resolution (ODR) platform to assist you if we are unable to resolve your complaint, this facility will direct you to the alternative disputes resolution (ADR) provider for the firm who in this case is the Financial Ombudsman Service (FOS) and you may therefore wish to contact them directly. More details are available here

Our complaints process

If you're not happy with the service you've received and would like to make a complaint, please get in touch with us. Make sure you include your policy / quote number, as well as your contact details so we can respond to you as soon as possible. Your complaint will be dealt with by our complaints team who will acknowledge your complaint in writing within 5 days. They'll also share a final response with you within 8 weeks. If you're not happy with the final outcome or don't think that your complaint has been handled appropriately, you can refer it to the Financial Ombudsman Service (FOS). Following your complaint, you'll have 6 months to contact the FOS